Friday, 9 March 2018

What a Waste: My Sheepskin and Things Moccasins Won’t Make it Through This Winter Let Alone Next Winter

Holes in the lining and the soles falling off- not how one would expect "durable" moccasins to wear in 3 months.
I’m diverging from overpackaging for a post, as I have before to talk about wastefully made items that just create more waste and burden the environment (see a previous post I did on Forever 21 leggings that only lasted me one wear here).

At the end of November, I bought moccasins from Sheepskin and Things online. I bought one pair for my mother and one for myself. I received the moccasins on December 7th. A second box arrived at the same time with a third pair of moccasins in a different size and colour than my mother’s and mine and with an invoice with someone else’s name, address, and part of their credit card number. I immediately contacted Sheepskin and Things through their email address to tell them that I had received this other box of moccasins and asked them what I should do. I never heard anything back.

I was initially pleased with my moccasins. They were much prettier than my last moccasins, with a rabbit fur fringe and beading. They were light and comfortable to wear around my house, making excellent slippers. My place has a lot of wood floors, so I appreciated having warm slippers in the winter.

In early January, I noticed that the inside of my new moccasins, less than one month old were wearing through at the heels. I was shocked. I emailed Sheepskin and Things again. I never heard anything back. I was really disappointed and felt a fool for purchasing moccasins through their website, rather than from a store that I could take them back to.

Holes had started to form in the "sheepskin" linings of the moccasins.

In early February, when the moccasins were less than two moths old, I noticed that the bottoms of the moccasins were starting to come off as the stitching had come undone in places. I’m not sure if they are defective or just badly made, but I would expect more than two months of wear of moccasins before they start to fall apart. My other pairs of moccasins that I’ve had over the years have lasted much longer.

By two months, the holes in linings had become worse.

The soles of the moccasins were coming off already. . .

. . . in multiple places.
This time, I went to the Sheepskin and Things website, and filled in an online contact form. This time I did receive a reply. The fellow from their customer service department told me that they were switching their customer service system and that is why my emails had not been answered. I felt renewed hope that they would help me with my falling apart moccasins. They asked me to send photos of my moccasins.

I sent the photos from early January email and photos from early February. The fellow wrote back and said it looked like my moccasins had been wet from wearing them outside. I wrote back to tell him that I most certainly had not worn my moccasins, which I wear as slippers indoors only, outside. I pointed out to him that I have many, many other shoes to wear outside, including a couple of pairs of beautiful mukluks (not from their company by the way). I also said that I was really upset at the bad customer service that I had had thus far and being accused of wearing these moccasins outside.

It was obvious from looking at the photos that the stitching on the bottom of the moccasins had failed and that is why the soles were coming off. Also, the inside lining of the moccasins was clearly not just sheepskin as it had a strange net-like backing to it. Perhaps this doesn’t wear as well as true sheepskin and that is why my linings were wearing through so fast.

I heard nothing back from the customer service agent. I gave it a week and emailed back. Nothing again. I used the online form on their website again and asked if they would ever be replying to help me. I have heard nothing since. It’s been more than two months since I first contacted them about my defective moccasins.

The Sheepskin and Things website has this to say about their women’s moccasins:
“Providing Canadians and the world with only the best in Canadian made fur moccasins and fur slippers. Our fur moccasins and fur slippers are made with select soft suedes and luxurious leather. Enjoy our fur moccasins and fur slippers in the comfort of your home! Our moccasins and slippers are hand beaded with an assortment of colourful glass beads.”

The description for my particular moccasins on their website states:
“Create your own traditions with our womens [sic] Indian tan rabbit fur moccasins. These are the perfect gift for your family. These womens [sic] Indian tan moccasins are made in Canada with genuine Canadian suede and plush rabbit fur. Each womens [sic] moccasins have a hand sewn glass beaded design on the vamp that is unique to each moccasin. These moccasins are ideal for indoor wear. The suede moccasin sole is soft yet durable [emphasis added] keeping your feet warm and comfortable all year long.”

Besides stating that the moccasins are made with select/luxurious materials, that they’re ideal for indoor wear, and that they’re durable, the descriptions don’t say anything about the moccasins being destroyed if they come into contact with any water in your home (from time to time one may encounter drops of water on the floor of the bathroom or kitchen in one’s home.) In any event, they are most certainly not durable in my experience.

It’s been three months since I received the moccasins and there are holes in the “sheepskin” lining of the moccasins and the sole of each moccasin continues to come off.

Three months of wear and these moccasins look really worn out and sad on their soles . . .

. . . and in their worn out lining.

Can't believe that these moccasins are so worn out after only three months. What junk.

I feel upset every time I wear them, thinking about not only how I was ripped off, but also how the company treated me when it was clear that the moccasins were defective. I still can’t believe they chose to accuse me of wearing them outside and then never email me back. It’s one of the worst cases of customer service failure that I have ever experienced in my life. Who knows if that fellow whose moccasins got delivered to me ever got a replacement pair. And I still haven’t been told what to do with his moccasins. If I were the owner of the company, I would be embarrassed and worried if I had sent someone’s name and full address and part of their credit card number to another customer. In these days of identity theft, that’s a really bad move. Accidental or not, clearly their system needs some work.

My mother has not worn her moccasins much yet and maybe she’ll have a better experience, but given the company’s lack of customer service or willingness to stand behind the quality of my moccasins, I don’t feel optimistic.

I’ve bought many wonderful things online, but these moccasins are an example of either junk or something defective that a company won’t stand behind. It’s a shame for resources to be wasted on items that will just be thrown out before they should be. I try to buy items that will last as long as possible because that’s better than buying disposable or poorly made items that will just create more garbage in the landfill. Now I must look for a new pair of slippers soon, as these will be garbage much sooner than they should be. What a shame and what a waste.

I’ve been burned before and I’m sure I will be again shopping online, but one thing is for certain. I’ll never be buying anything from Sheepskin and Things again.

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